Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
HOW TO GET SUPPORT
A member of our support team will talk with you first to determine the nature of the problem.
HOW IT WORKS
- Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. Click on the icon below and enter your name and the connection code on the following screen.
- You are prompted to download a small virus-free plug-in.
- With your permission, your support representative can view your screen and share control of your mouse and keyboard.
- You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
(www.fastsupport.com)
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